TrustRadius Insights
Pingdom is a versatile tool that users rely on to monitor the uptime of their websites and ensure they are up and operational. With …
Starting at $14.95 per month
View PricingOverview
What is SolarWinds Pingdom?
SolarWinds Pingdom is a website uptime monitoring and alert tool, with additional reporting and Real User Monitoring capabilities. Pingdom is part of SolarWinds’s DevOps package, enabling full-stack monitoring as a service.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
Synthetic Monitoring
$10
Cloud
per month
Real User Monitoring
$10
Cloud
per month
Enterprise
Custom Pricing
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.pingdom.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $14.95 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is SolarWinds Pingdom?
SolarWinds® Pingdom® is a SaaS-based web app performance monitoring solution. It provides web app performance and user experience monitoring consisting of four major capabilities:
- Uptime monitoring for webpages and other critical components like APIs, CDNs, DNS, networks, email, and more
- Page speed performance monitoring and page rankings
- Synthetic transaction monitoring from the simplest to the most complex transactions
- Real user monitoring (RUM), enabling a deeper and wider understanding of the user’s digital experience, and web application availability and performance
SolarWinds Pingdom Features
- Supported: Uptime Monitoring
- Supported: Synthetic Transaction Checks
- Supported: Page Speed Tests
- Supported: Real User Monitoring (RUM)
- Supported: No-Code Transaction Recorder
- Supported: Dashboards & Reporting
- Supported: Over 100 Probes Worldwide
- Supported: Developer-Friendly API
- Supported: Alerts & Notifications
SolarWinds Pingdom Screenshots
SolarWinds Pingdom Video
Pingdom Guided Tour
SolarWinds Pingdom Integrations
SolarWinds Pingdom Competitors
SolarWinds Pingdom Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
SolarWinds Pingdom Downloadables
Frequently Asked Questions
SolarWinds Pingdom is a website uptime monitoring and alert tool, with additional reporting and Real User Monitoring capabilities. Pingdom is part of SolarWinds’s DevOps package, enabling full-stack monitoring as a service.
SolarWinds Pingdom starts at $14.95.
Reviewers rate Usability highest, with a score of 10.
The most common users of SolarWinds Pingdom are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(121)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Pingdom is a versatile tool that users rely on to monitor the uptime of their websites and ensure they are up and operational. With Pingdom's notifications via Mobile, Email, and Slack Integration, users can quickly resolve any downtime issues and avoid potential revenue loss. The tool is widely used by multiple departments within organizations for front-line monitoring of core public-facing services, allowing them to be proactive and react as soon as they receive a notification of downtime, preventing further issues. Additionally, Pingdom is used for uptime monitoring and verification of responses from specific endpoints, which assists in diagnosing issues. Its ability to support different monitoring types makes it a preferred choice for many users.
Furthermore, Pingdom serves as an uptime monitor for cloud applications, providing direct notifications and general uptime statistics. Users rely on Pingdom to monitor URL/endpoints and website uptime, ensuring optimal performance. It also helps in managing preventive failures and troubleshooting during scheduled maintenances. Additionally, Pingdom allows for the addition of notification-only users, facilitating collaboration with other teams. As a service provider, Pingdom is a primary tool for monitoring uptime for clients. Users appreciate its simplicity and ease of setup and maintenance. Integration with OpsGenie allows for quick resolution of alerts and efficient management of downtime. Overall, Pingdom is a helpful tool for monitoring and testing websites, analyzing page speed, overall performance, compliance with SLAs, and providing reliable customer service.
Users have made several recommendations based on their experiences with Pingdom. The most common recommendations are as follows:
- Users recommend allowing ICMP traffic and configuring the alerting system properly to avoid excessive alerts in Pingdom.
- They also suggest using Google Chrome Developer Tools to gain a better understanding of visitor experience with different network speeds.
- Additionally, users highly recommend considering the free plan offered by Pingdom for basic uptime checking.
Overall, these recommendations highlight the technical reliability of Pingdom as a monitoring platform and provide suggestions on optimizing website performance and monitoring experience.
Attribute Ratings
Reviews
(1-25 of 42)Companies can't remove reviews or game the system. Here's why
December 01, 2022
Cost-effective uptime monitoring
Pingdom offers us another layer of monitoring for our core applications and increases peace of mind for our executive team.
We have several layers of monitoring with alerts driven from AWS for the infrastructure team, but a simple ping to the sites and instant alerts to the executive team gives them peace of mind that our apps are up and responding.
We also publish our pingdom summaries to our clients to prove that we hit contractual uptime obligations.
We have several layers of monitoring with alerts driven from AWS for the infrastructure team, but a simple ping to the sites and instant alerts to the executive team gives them peace of mind that our apps are up and responding.
We also publish our pingdom summaries to our clients to prove that we hit contractual uptime obligations.
- Fast alerting of outages
- Good summaries of monthly uptime achieved
- Easy to use dashboard
- N/A
December 01, 2022
Great for Monitoring
Our organization has used Pingdom as an external monitoring provider for our data centers and networks for about 13 years now. We choose Pingdom because of it's reliability and features. In the 13 years we've had Pingdom, there have been very little false positives. Feature wise, it's nice to have "Root Cause" presented when a failure occurs - this surprisingly sets Pingdom apart from their other competitors which simply tell you if something is up or down. Traceroutes provided are useful to trace down potential issues.
- Root Cause Analysis
- Reliability
- Traceroutes
- Historical Data
- Slow Web Interface
- iOS App Lacking Functionality
December 01, 2022
Pingdom: From Royalty to SolarWind Level Performance
We use Pingdom to solve a few problems from uptime monitoring to verification of responses from specific endpoints. As well, we have used it to ensure that our partner's services are up and present as well. This helps us when we are trying to diagnose issues. Their ability to support different monitoring types helped us choose the product.
- UI
- Dashboard Information Summary
- Notifications
- API Access
- Breakout of service options.
December 01, 2022
Simple and easy to use
I use it to test the uptime of our websites, we have internal testing of the sites, but we wanted a 3rd party out of the infrastructure that would just tell us that it is fully reachable. Pingdom provided this with an easy to use system, it also let us know if we were having high latency.
- Clean
- Simple
- Effective
- Reliable
- Smaller increments of additional features
November 29, 2022
Reliable All-in-One Website Monitoring Tool
We at Hevo use Pingdom primarily for URL/endpoints and website uptime monitoring and alert tool. Also, each product team can set up monitoring of their internet-facing product on Pingdom.
- URL/endpoints and website monitoring from different parts of the world
- Uptime reporting
- DNS uptime and alerting
- Website speed test
- Dashboard is a bit slow
- The test reports download for a specific date range should be allowed
November 29, 2022
Nice tool required to run a business smoothly
We use Pingdom to analyse and optimize our website's uptime and response time. Pingdom helps us in managing preventive failures.
- Website up time
- Website response time
- Status Page
- No Mobile App
- Wordpress plugin lacks features
November 29, 2022
Pingdom an easy to implement, mandatory no brainer for your org.
Our public facing connections including B2B and web portals are all monitored with latency monitors and realtime user simulations on our most critical customer facing webapps. Knowing our edge performance and uptime is invaluable for giving us ease of mind and allowing us to focus on improvements while getting instant feedback.
- Ping latency from around the globe or region specific
- Real time user simulations allowing deep analysis of performance and experience
- Integrates wonderfully with the rest of the Solarwinds Platform to provide incredibly detailed transaction logs from end to end.
- Integration of pingdom into Solarwinds platform is prone to disruptive changes where existing api templates are replaced without retaining function.
- Integration of payment is still prone to issues given pingdom prefers credit card payment vs standard invoice approach used by enterprise orgs. 3rd year of repeated issues due to this during renewal.
November 29, 2022
Versatile
We were using Pingdom to check the availability of our client's sites. Also we had a monitoring site in each of our web fleets, and we were using checks with each of those monitoring sites to detect when a fleet was down. We set alerts to be notified when sites were not accessible. It also helped us to provide our clients a visibility of theirs sites response using public status pages. It also helped to determine if we were under our SLA because Pingdom provided us how long a site was down. That way we could build the reports we sent to clients.
- providing uptime stats
- notifying us when sites were down
- public status page (clients did love that)
- Nothing at the top of my head right now. Our usage was very basic I guess, and we didn't have any issues using the available features.
November 22, 2022
Pingdom gave us a great insight into our website outages
We were suffering from website outages, so deployed Pingdom to alert us as to the frequency and times this was happening.
It was a bit of an eye-opener, as it turns out our website was going down a lot more often than we were aware. By comparing the Pingdom alerts to our firewall and webserver logs, we were able to track down the cause of our issue.
It was a bit of an eye-opener, as it turns out our website was going down a lot more often than we were aware. By comparing the Pingdom alerts to our firewall and webserver logs, we were able to track down the cause of our issue.
- Instant alerts
- Weekly reports
- Alerts when device is back online
- Testing of individual webpages
- Handling other types of webpage e.g. a *.esp page
- Ability to add users directly, rather than via my.solarwinds.cloud
- Sending of additional details when a device is down e.g. a screenshot of the webpage error
November 15, 2022
Pingdom is great value and at a great price
We use Pingdom for 24x7 monitoring of our Online Platform. The reporting that Pingdom provides is also shared with Customers as required to show compliance with our published SLAs.
Pingdom provides an easy-to-use interface to configure alerts, set up SSL expiry notifications and configure complex health checks. The Root Cause Analysis Wizard comes in handy to get a handle on potential causes of the service outage
Pingdom provides an easy-to-use interface to configure alerts, set up SSL expiry notifications and configure complex health checks. The Root Cause Analysis Wizard comes in handy to get a handle on potential causes of the service outage
- Ease of configuring a basic alert
- Setup of SSL Expiry Threshold Alerts
- Capability to publish an Uptime Report URL link to share with Customers
- Capability to audit TLS/SSL and Cipher Suite configurations and providing warnings
- Include OWASP TOP TEN Analysis Capability
- Support for Web Application Scanning of Website
November 14, 2022
Pingdom does what it says on the tin..!
We use Pingdom to monitor uptime for a key client. We need to know when the site goes down such that we can ensure effort is made to fix issues and bring the website back online. Pingdom helps by giving us real time feedback on uptime and by sending alerts to various contacts.
- The alerts are very responsive offering quite detailed timing information
- The UI for reports is very clear and set up of reports is very intuitive
- Customer service was good when there were problems - e.g. lapsing billing causing reporting to go down
- There could be more information about how to get the most out of the pingdom product(s) - we have a very defined use case but ultimately not entirely sure what else we can do with our subscription
- Not sure whether you can use Pingdom for multiple clients.
- The account management system is quite confusing - trying to access account information about the Pingdom product specifically was difficult as it redirected to a general solarwinds account platform
November 14, 2022
SolarWinds Pingdom, Keeping you on track
We use Pingdom to alert the team when there is an issue. The issue could be, but not limited to, a service not running on a server, Network issue, Server needing to be restarted, Printer status, and back up network configurations.
- Customized alerts
- Server monitoring
- Hardware Health
- Alerting on Network issue
- Online support Forum
- More modern interface
November 14, 2022
Pingdom - Great Value and does just what you need
We bought Pingdom initially just to do quick and easy monitoring of our Customer facing web hosting to make sure all sites were up and responding, and would have been happy with just that functionality for the price paid. Afterwards we set up synthetic checks to log into these environments and validate basic functionality. Next, with some relatively minor code changes to our hosting, we started gathering Real User Experience data showing actual stats of page load times, user location and experiences. The only drawback we've found is that it's only capturing the initial page load - if you then do searches within that page you'll need some other way of capturing those stats.<br><br>That aside, we are very satisfied Customers and I'd be more than happy to recommend this
- Ease of use
- Value for money
- Reporting
- Inability to capture Real User Monitoring stats for searches within a page
November 12, 2022
Great value, trusted solution - happy to recommend
I worked with several clients that had websites that need to be up, and when they are down, revenue is lost. I have used [SolarWinds] Pingdom for several of those client sites, to monitor uptime and to have accurate reporting of any downtime.
- I've used it specifically to report Up/Down times
November 12, 2022
Simple and easy to use
Monitoring uptime for our website
- Alerting me when the website is down
- Easy to set up
- Easy to use
- Used to have a free product
June 13, 2022
Pingdom as monitoring tool
I have integrated Pingdom with OpsGenie so that when the service which we are monitoring is down then it will create an alert which will create an alert in OpsGenie through SMS, email and call and user who receive notification of this alert will fix it when the application goes up an alert in both OpsGenie and Pingdom will automatically close.
- Monitoring of application availability.
- Monitoring of application disk space, CPU usage.
- Integration with other tools like OpsGenie.
- It is sometimes slow to generate alerts when events happen.
- It monitors on limited metrics.
- It is costly for small enterprises.
January 25, 2022
pingdom
We are currently monitoring the servers on which our Saas based applications are running and we are monitoring uptime, downtime, availability and if and when an application is down, we are promptly notified so that we can look for the cause of the issue and fix it and keep the applications up and running. We have configured daily, weekly and monthly reporting so that we can identify how many times our applications went offline and what was the total downtime and what was the time to recovery. We are also monitoring the SSL, SMTP, and Response time of our applications.
- Applications monitoring
- Alerting
- Reporting
- sometimes sends false alerts
- there should be some threshold value for when an application is not reachable, it should alert after 30 seconds and keep sending hello packets for those 30 seconds and if still there is no response, then it should send the alert.
- too many unwanted metrics.
January 20, 2022
SolarWinds Pingdom - Does What It Says!
We use SolarWinds Pingdom to monitor our websites and some other basic services like SMTP. We use it to provide uptime reports on a monthly basis as well. The alerting is used to alert staff when outages occur. The alert goes out using the SolarWinds Pingdom app as well as SMS.
- Alerting
- Monitoring
- Uptime reporting
- Updating alerting settings
January 19, 2022
Pingdom is part of an essential toolset I use to make sure our applications are up and running
We use Pingdom to monitor 30+ different web endpoints in terms of uptime - both internal and 3rd party applications. We have a team of admins that monitor different services and are notified within a minute via the Pingdom app, text, and email when anything goes down. Pingdom also gives us insight into what caused the error. This is an invaluable tool!
- Timeout alerts.
- Errors that result in non-200 HTTP responses.
- Alerting us via different methods (SMS, notifications, email).
- Allowing us to test uptime of internal applications.
- Allow us to setup alerts that are more complex (not just an HTTP post/get request ... but something that is able to test an application that requires authentication).
- Everything else is pretty straightforward and robust.
January 19, 2022
A fine choice in a sea of fine choices
We use SolarWinds Pingdom for monitoring internet uptime at our client facilities as well as to keep track of outages of their internet properties as well. We receive SMS and email notifications promptly when service interruptions are detected and can manage the frequency and method of those notices. It has worked for us for several years now without interruption and is a core part of our monitoring platform.
- Alerts us to outages
- Notifies us promptly
- Configurable to meet our needs
- Failsafe rollover from SMS to email when credits are used up
January 19, 2022
A great solution for simple uptime monitoring with flat pricing
We needed simple uptime monitoring for a few customer-facing services that integrates with Atlassian Statuspage and didn't want to invest a lot of time and money to get that. Compared NewRelic, Datadog and Pingdom, the two first are too complex for what we need and the pricing was not a good fit. SolarWinds Pingdom was good enough for our needs; we did a test run in a week and then paid for the subscription. We have been using simple uptime checks and also tested transaction monitoring for a sign-in flow. It works great, simple setup, and uses Selenium for the actual testing. The only thing to improve is to have some sort of ENV variable instead of just putting a password in plain text.
- Great uptime monitoring from different locations with flat pricing
- Great integration with Atlassian Statuspage
- Weekly reports of uptime
- Easy to set up transaction monitoring
- Transaction monitoring could benefit from some sort of protected variables for sensitive information
- Administration/user management may take some time to get used to
Monitoring uptime/availability for websites, infrastructure, and DNS servers
- Global monitoring from regions and locations around the world
- Ability to tailor monitoring settings and frequency
- Simple dashboard to see status info
- Somewhat inflexible when you need to override DNS settings
- Monitoring non-standard settings or non-web traffic can be a little difficult
January 19, 2022
Pingdom = great
I use SolarWinds Pingdom to monitor that my servers are up and running.
- Uptime = Great.
- Easy to use.
- Fair price.
- Skip all extra stuff, focus on real business around uptime monitoring.
- Add more steps in price packages between, or charge per monitor setup (flat).
- More local checkups.
January 18, 2022
SolarWinds Pingdom - Just Do it!
We use SolarWinds for a few use cases. Most importantly we use SolarWinds Pingdom to manage our server network down/up status. We've always received stellar customer services and the product has worked for us without error. When we have a server that is down, our team is notified via text and email based upon our notification configuration.
- Customer Service
- User Experience
- User Interface
- Notifications
- Product team focus on down status misreports
January 18, 2022
Pingdom does what it says on the box, and no more or less!
We host a set of servers that we use for demonstration purposes, and to support ongoing commitment to open source communities by ensuring that they experience great uptime with our servers and services. Knowing that a server is down quickly is key to maintaining uptime. On the flip side, we need a solution that isn't burdensome or requires lots of agents or other integration in a broad set of target servers and services for monitoring. We find that Pingdom is right-sized for us. Not too complex, but sophisticated enough for the vast majority of our use cases. Pricing is right.
- Easy monitoring of GET based services.
- Simple to set up.
- Nice notifications to email and text messaging.
- Can also do POST, HEAD and other http verbs.
- Configuring a POST with various types of Auth requires a bit more clicking about than is needed, some of the UI is a bit dated.
- Moving beyond simple checks to multi-step checks (i.e Log in to the site, clicking profile, check images on the profile page) means a big jump in the price tag.
- Be nice to integrate with more different systems for receiving notifications, it's pretty much just email and SMS.